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Frequently Asked Questions

  • Who should I contact for order status or parts availability inquiries?
  • How do I order spare parts?
    • Existing Customers can continue to order spare parts using the current process for each company. Visit the Spare Parts page for more information. New customers can register for your respective customer portal or visit page for more info.
  • Who should customers contact for AOG and technical support inquiries?
    • The UTC Aerospace Systems Customer Response Center (CRC) is capable of addressing any customer issue from aircraft on ground (AOG), to spares and repair support, and technical support. You may reach the CRC 24/7 at 1-877-808-7575 (toll-free) or 1-860-654-2500 (direct), or by email for further assistance.
  • Should customers continue to send parts for repair to the same locations as they did previously?
    • Yes, customers should continue to send parts requiring overhaul or repair to the same facilities they have used in the past as there is no change in capabilities within the repair stations at this time.
  • How can I get access to the Customer Portal?
    • Go to the Goodrich Customer Portal or myHS to register. Though we are working to integrate our self-service portal environments, for the time being, go to the Goodrich Customer Portal for legacy Goodrich information and the myHS Customer Self-Service website for legacy Hamilton Sundstrand information.